TERMS & CONDITIONS

---

These General Terms and Conditions of Sale apply to any order you place with us at www.nursecallequipment.co.uk as a consumer.  You must read these General Terms and Conditions of Sale carefully.  By placing an order, you confirm that you have read, understood and agree to these General Terms and Conditions of Sale in their entirety. If you do not agree to these General Terms and Conditions of Sale in their entirety, you must not order any product or service.

Placing an Order

When placing an order with us you can do so by emailing us sales@nursecallequipment.co.uk

All items are subject to availability.  We will inform you as soon as possible if the product(s) you have ordered are not available and we may offer alternative product(s) of equal or higher quality and value.  Any alternative products supplied will be covered by the same right to cancel.

Acceptance of your order

Please note that completion of your order does not constitute our acceptance of your offer to purchase products from us. Our acceptance of your order will take place only when we despatch the product(s) that you ordered from us.

We will notify you by email as soon as possible to acknowledge that we have received and are processing your order.

Prices

We reserve the right to change prices without prior notice at any time. Prices charged will be those in force at the date of the Customer's order.

Value Added Tax (VAT)

VAT will not be currently charged, however this may change at any time in the future and will thereafter be charged at the prevailing rate on all applicable products.  We will notify you immediately if this becomes the case.

Payments

Payment must be made at time of ordering.  If by agreement with us you set up an account all payments are subject to payment within 30 days from order with no exceptions.

As soon as we receive your official purchase order we will email an invoice to you which will include our payment details.  We accept payment by BACS transfer and PayPal.

The payment terms provided will depend upon the nature of the establishment purchasing the goods, but we normally provide 30 days payment terms/credit to NHS organisations and Local Authorities. In all other circumstances, a pro-forma invoice will be provided by our accounts department and payment prior to dispatch will be required.  If in doubt as to the payment terms that you will be eligible for, please contact us accounts@nursecallequipment.co.uk .  We are happy to help.

Delivery

Goods supplied by www.nursecallequipment.co.uk  are offered subject to availability.

Delivery will be to the address specified in your order.  Urgent Next Day Delivery orders can be arranged with us, please email us at orders@nursecallequipment.co.uk

Under normal circumstances all goods on your order will be dispatched within 48 hours.  If an item is out of stock we will advise you by email or phone and do our utmost to supply the item as soon as possible or we may ask you to re-order.  All risk, including risk of loss and/or damage to the products shall pass to you when they are delivered to the delivery address specified in your order.  If you have any queries please do not hesitate to contact us, we are happy to help. 

Notice of Damage, Defect, Non Delivery, or Incorrect Delivery

You should check all products once receive against your order.  If the products you receive are damaged or incorrectly supplied on delivery then you must inform us (by phone or email) within 3 working days of your delivery.  Please email us at orders@nursecallequipment.co.uk

Product Guarantee

A standard 12 month guarantee, from date of delivery applies to all products with the exception of consumables, disposable and limited life products.

Any products we supply to you will be of satisfactory quality when delivered and when used for purposes for which the goods of that type are ordinarily used (in accordance with data sheet and instructions provided by us).  Nurse call equipment will not be liable for any defect in the goods arising from wear and tear, wilful damage, accident, negligence or use other than that intended.

If any goods do not conform to manufactured standard and where we are notified within 12 months of the delivery date, www.nursecallequipment.co.uk will either replace goods that are found not to conform to the standard, or bring goods up to original manufactured quality, or take back the goods found not to conform to the warranty and refund the appropriate part of the purchase price.  We reserve the right to inspect the product before refund or replacement.

Complaints

Should you wish to make a formal complaint, you can write to the customer support dept. by emailing service@nursecallequipment.co.uk

The complaint will be acknowledged on receipt and we will endeavour to resolve within 3 working days.